Powerdown Customer Service FeedbackComplete the survey below to go in the running toWIN A $200 BWS GIFT VOUCHERName First Last Email CompanySales DepartmentOverall, how would you rate the quality of your customer service experience with our phone sales team? Very positive Somewhat positive Neutral Somewhat negative Very negativeHow well do we understand your questions and concerns? Extremely well Very well Somewhat well Not so well Not at all wellHow much time does it take us to address your questions and concerns? Much shorter than expected Shorter than expected About what I expected Longer than expected Much longer than expectedAre you happy with the level of service you are getting from your Powerdown Regional Sales Manager? Extremely satisfied Quite satisfied Somewhat satisfied Neither satisfied or dissatisfied Somewhat dissatisfied Quite dissatisfied Extremely dissatisfiedHow can our Regional Sales Manager help you to service your customers better?Technical DepartmentOverall, how would you rate the quality of your customer service experience with our technical team? Very positive Somewhat positive Neutral Somewhat negative Very negativeHow well do we understand your questions and concerns? Extremely well Very well Somewhat well Not so well Not at all wellHow much time does it take us to address your questions and concerns? Much shorter than expected Shorter than expected About what I expected Longer than expected Much longer than expectedWarranty & CreditsOverall how do you rate our current warranty claim procedure? Extremely satisfied Quite satisfied Somewhat satisfied Neither satisfied or dissatisfied Somewhat dissatisfied Quite dissatisfied Extremely dissatisfiedWhat can we do to improve our warranty claim procedure?Overall how do you rate our current credit procedure? Extremely satisfied Quite satisfied Somewhat satisfied Neither satisfied or dissatisfied Somewhat dissatisfied Quite dissatisfied Extremely dissatisfiedWhat can we do to improve our credit procedure?ProductsOverall, are your customers satisfied with their experience using our products? Extremely satisfied Quite satisfied Somewhat satisfied Neither satisfied or dissatisfied Somewhat dissatisfied Quite dissatisfied Extremely dissatisfiedIn what applications or circumstances would you choose to promote our products over OE or other competing brands and why?OverviewOverall how does our service rate compared to other industry counterparts? Much better Some what better Same Some what worse Much worseWhat can we do to match or exceed that performance?Thank you your feedback is very important to us and is much appreciated.